Frequently Asked Questions
Everything you need to know about our premium stationery and home office essentials.
What is the typical shipping time for my order?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international shipping can take up to 14-21 days depending on your location.
Do you offer international shipping?
Yes, Rosie Papeterie ships worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.
What is your return policy for stationery items?
We accept returns on unused and unopened items within 30 days of purchase. Please note that personalized or custom-made products are final sale and cannot be returned.
Are your paper products eco-friendly?
Sustainability is a core value at Rosie Papeterie. We use FSC-certified recycled paper and soy-based inks for the majority of our planners, notebooks, and greeting cards.
Can I cancel or modify my order after it has been placed?
We aim to process orders quickly. If you need to change or cancel your order, please contact our support team within 2 hours of placement, and we will do our best to accommodate you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.